Troubleshooting


(Lea-Ann McGregor) #1

where do I start to troubleshoot login issues? I’m getting to the login screen and then when I click login this error message pops up, but I’ve cleaned the cookies, tried an icognito window, unchecked WP SSO login:

This page isn’t working

forum.knittingtoday.com redirected you too many times.

* Try clearing your cookies

ERR_TOO_MANY_REDIRECTS

(Simon Cossar) #2

Did you make any changes to your website or your forum before this started happening?

You can bypass SSO login for your forum by going to forum.yourdomain.com/users/admin-login. Use your actual domain instead of forum.yourdomain.com. This will let you login to the forum and fix any settings that may have recently been changed.


(Lea-Ann McGregor) #3

Excellent. That worked to get me in. I was trying to set up the wp Discourse SSO login from knittingtoday.com instead of clubknit.knittingtoday.com But I must have messed something up.


(Simon Cossar) #4

That makes sense. Check the ‘sso url’ setting on your forum.


(Lea-Ann McGregor) #5

The Forum SSO URL setting is blank.


(Lea-Ann McGregor) #6

Looks like I have it set now. Thank you, @Simon_Cossar