This guide explains how to remove an official warning in Discourse via the console, particularly aimed at self-hosting users.
Required user level: System Administrator Console access required
In certain situations, a warning issued to a user may need to be retracted. This action involves removing the warning through the console, which is accessible for those with server access. If you are a hosted customer, please contact the Discourse team (team@discourse.org) for assistance with this process.
Understanding user warnings
Official warnings are stored in the user_warnings table within the Discourse database. If you need to undo a warning, it means deleting the corresponding entry from this table.
Removing an official warning
To remove a warning, follow these steps:
Access the server console:
Use SSH to connect to your Discourse server.
Enter the console with the following commands:
cd /var/discourse/
./launcher enter app
rails console
Remove the latest warning:
If the warning you want to delete is the most recent one, execute:
UserWarning.last.destroy
Find and remove a specific warning:
If the warning wasn’t the last one, search for the specific warning using the user_id:
UserWarning.where(user_id: the_user_id)
This will return an array of warnings related to the user. Once you find the correct id, remove it using:
UserWarning.find(3).destroy
Destroying the warning will not remove the private message (PM) sent; the PM will merely cease being marked as a warning.
Is there any chance you could share the steps that I’d need to take to log in to the Console? I’ve tried Googling this but every guide seems to assume that the user will know how to do that.
¿No sería mucho más fácil manejarlos como penalizaciones y tener un registro de todas las advertencias oficiales enviadas para que los administradores y moderadores las gestionen en cualquier momento? Resulta muy difícil cuando un moderador advierte accidentalmente a un usuario con un nombre similar y luego tiene que ponerse en contacto con el mantenedor del sitio para que resuelva el problema.
This guide explains how to remove an official warning in Discourse via the console, particularly aimed at self-hosting users.
Required user level: System Administrator
Console access required
Ya me he quemado con estas antes. 
