Update has stuck, what shall I do?

support
#1

I’ve started an update to 6ebddc4 from a6dd1a2 and it got stuck at

Writing /var/www/discourse/public/assets/discourse/templates/user/messages-randomstring.hbs

It’s been 30+ minutes already, and updates on my server never take so long. What should I do?

load averages are ok at 0.05, 0.17, 0.49
Memory: 4046604 total, 581436 free, 2563080 used, 902088 buff/cache
Swap: 0 total, 0 free, 0 used. 612656 avail Mem
Disk has some 39 Gb free

I’m on Ubuntu 16.04.1 LTS at DigitalOcean

Apparently, in the very beginning of the update log there is a warning:
Warning: the running version of Bundler (1.14.4) is older than the version that created the lockfile (1.14.6). We suggest you upgrade to the latest version of Bundler by running gem install bundler - but I didn’t notice it at first since the update proceeded without interruption.

Thank you!

p.s. prior to that I’ve updated docker manager to 97c3b03 - the update has stuck once (it has been cleaning temp files and then got killed) - I’ve restarted it, and it succeeded. Docker_manager is now ‘Up to date’. Could it have somehow affected the Discourse update process?

#2

I’ve navigated away from the update page, and now the log doesn’t show anything at all:

stuck1.png2360×1082 23.8 KB

The status is as following:

stuck2.png1674×1032 79.8 KB

#3

You might have run out of ram during the upgrade. If your system is up and you think it’s not still rebuilding you can click that ominious sounding “Make it stop” button (I can’t remember the actual words).

If all else fails, you can ssh in to your host (or use Digital Ocean’s console if you use Windows and don’t have a terminal) and

cd /var/discourse
./launcher rebuild app
4 Likes
#4

Thank you, Jay! I’ve clicked the scary red button and status went from “Currently updating” to “Up to date”, but suspiciously swiftly, which made me decide to run ./launcher rebuild app. Everything went well, my forum is up, running and up to date, for real this time.

For future reference, is it better to update using ./launcher rebuild app rather then from the admin panel?

Thanks again!

p.s. and yes, it might have been the ram issue, after all (a spike before app rebuild)

ram.png784×420 11.2 KB