You probably downloaded your backup before you canceled your account and it didn’t include the uploads.
You might ask again very nicely if they can temporarily restore the uploads to S3. I had this happen a while back when they got around the cleaning out their old S3 buckets and they were able to restore the uploads to S3 for a bit.
If they can, you can then contrive to download those images from S3 and then re-upload them to your own S3 bucket, or otherwise contrive to get them into discourse. It’s something of a chore, but it is possible.
This is likely; the link to the final full backup includes the S3 uploads, but other backups do not.
I can’t find any previous support requests from this account. From an account with the email associated with your former site, please PM @team with the name of the site, and I can double check to ensure the uploads are no longer available.
We have forums with a huge database and (relatively) few uploads. I would be completely unable to predict how large the backup of such a forum would be, nor spot the difference between a backup with and without backups, especially with only one of the two being present.
I guess I just hark from an older generation. My ops days began with stacks of tapes and the guiding principle that it isn’t a backup unless you’ve validated that it works and contains the expected data. Nothing like spending hours pulling data off LTO and realizing that permissions or file locks blocked a backup agent from grabbing critical files.
If the current arrangement can bamboozle new and seasoned users alike maybe we need a clearer indicator in the filename, appending complete and no-uploads ? The existing approach is giving users a false sense of security, so this definitely feels like there’s room for improvement.
Well, I think we’re from the same generation, and I wouldn’t be falling for that either.
But on one hand we (as a community) keep telling people they should go ahead and self host, “it’s easy, just follow instructions” and now we expect them not to only check the size of their backups, but also view the contents of a .tar.gz file, something they’ve probably never heard of, nor know how to do that. And even if they do, it’s hard to tell when the contents are sufficiently there. Most forums that have their uploads on S3 do have some local files as well. It’s not that black and white that either all files, or no files are there.
The problem with restoring a forum where the uploads are left on the (previous) S3 location is that it does work. Everything looks fine, until the uploads disappear a month later. And even if files are missing, doesn’t the restore process tell you that it’s normal that “you will see missing images” and everything will be fine eventually?