Just wondering if someone could advise on this one.
We had a user who registered and seemingly wired up (we think) their Twitter account. They managed to post and earned some badges, updated their profile. All good. A couple of days later they were unable to login.
Having done a little digging it would seem on their account (Discourse) the “Logins” field is blank, e.g. doesn’t say “Twitter(RobMeade)” etc.
The email address field is populated and validated.
Our hosted solution is configured only for social logins (Facebook, Twitter, GitHub and Google).
They have confirmed the app is listed under Twitter / Settings / Apps etc.
What I cannot work out is how either the account became dis-associated with the Twitter account, or, if it wasn’t ever associated, how they posted?
Also - is there any way of resolving this without having to delete the user (Discourse) and get them to register again? I can’t see any admin options to associate the social account, and when they click on the Login button on Discourse, even when choosing Twitter they are then given the Create an Account modal window.
Any help on this one would be really appreciated - I can provide specific details for our hosted solution / member if it is of use - I’m guessing you can perhaps see some details behind the scenes (I did check logs and stuff but haven’t found a way to resolve yet).
When you say “should log into the old account” - do you mean on Discouse? or on the social platform (in this case Twitter?) - and at what stage? Before logging into Discourse for example?
He has provided screenshots of what happens when he tries to login - takes him to the Create an Account modal each time.
If they created their account on Discourse, and had associated their Twitter account, but then later updated their email address under the Preferences on Discourse, would this break the association? If so… would setting it back to the original email address re-associate it?
So, chances are then the issue of him perhaps changing his email address could have caused this? e.g. changing his email address after he had associated the account to Twitter, to something that isn’t set up on his Twitter account.
Sorry, that read really badly… I will try again!
So… if he set up his account on Discourse using email@example.com, associated the account with Twitter which also uses firstname.lastname@example.org but then later changes his preferences on Discourse, and sets his email address to email@example.com - this would break the association?
I believe that we had a window where accounts created with Twitter had a problem, so they miss some info that link a twitter and a Discourse account. This bug is now fixed, but an account that only logged in this window can be affected, please PM me the details so I can take a look.
But the user can still log using any other social method and it should work. Twitter is special in the sense that they don’t provide emails.
Twitter is special in the sense that they don’t provide emails.
Oh right… ok I will PM you the details…
I did set up a test account for myself and have been trying to break it but I haven’t been able to replicate whatever the user did - I always seem to end up being able to log back in! PM details now - thank you!
So, if I have a Twitter account and my registered email address there is firstname.lastname@example.org and I then come to the Discourse forum and choose Twitter as my preferred social login, presumably, the email address entered on the Create a New Account screen has to match?
Assuming so, and this is part of the association between the two systems, if I later update my email address within the Preferences page in Discourse to say email@example.com (e.g. a different email address to the one used on my Twitter account) - will this dis-associate / break the link between the Discourse account and the Twitter social login?
Displaying then nothing under the “Logins” section of the users account within Discourse, e.g.
… erm, I just went to visit the user having the difficulty with this only to find it now says “Twitter(their username)” next to Logins…
lol… just received a message from @Falco also, so I think it may be fixed!
It’s quite odd, @Falco has configured it for us behind the scenes and I will get the user to try to log in, I’m sure it will be ok now.
As far as I can see we are only accepting social logins, as such, without one I don’t see how the user could have posted (the one post) which he made before he had these issues without having the associated login. That leads me to assume that something happened after that post to his account but admittedly I have been assuming at the Discourse end, e.g. perhaps he changed his email address. I hadn’t considered he may have done this at the Twitter end, but looking at the usernames in question, and the email address I wouldn’t have thought so, as they all seem the same.
Just out of interest, as this was something I couldn’t see as a user on Discourse, where you mention Jeff about “(not add a log in*, sign up with)”, where do you actually “add” them as a user? Or is the “adding” done behind the scenes when you click on “Log In” and then select anyone of the social platforms (e.g. Google, Twitter etc), as this was something I thought I may have been able to do for the user, and/or remove.
Not something I’m overly familiar with as from day one I think I just hit Google and haven’t ever worried about it since as it just worked!
So, that makes it feel like maybe if was an email address change at the social end then, I can ask the question obviously and see what comes back.
I think I will test this myself also for peace of mind. I’m trying to ascertain what may have happened so that should it happen again (probably not until enough time has passed for me to forget!) we can deal with it, hopefully, without having to trouble you
08/03/2017 @ 09:42
Just as an update - the user has confirmed that they can now access the forum via the Twitter login - thanks @Falco for re-associating.
The user also confirmed that they had not changed their email address (at either end), as such I am at a bit of a loss as to what could have happened… thoughts / suggestions welcome, but happy to wait and see if it occurs again in the future.
As a general rule all our auth providers do not update emails on discourse side when for some reason it changes on the auth provider side. This is technically possible but there is no right answer as to what should be done.