We noticed the following:
- We set up the tag ‘featured’ as staff only (‘Tags are visible to everyone, but only staff can use them’)
- Somehow, some users manage to still apply this tag - I’m talking to them to find out what they did to make this happen. I believe this is a bug, but it’s not the point of this report.
- Messages with the ‘featured’ tag are caught by the system and require approval (which makes sense).
- When a moderator or staff member goes in and removes the tag, then approves, there’s an error (see video below).
I believe that in the last step, the tag isn’t actually removed - which is what causes the error: if I temporarily make ‘featured’ a public tag again, then go into the approval queue, remove the tag and approve the post, it is saved successfully. However, when I view the post in the topics list, the ‘featured’ tag is still there.