User gets digest, but no other emails

support
1

I have a user that receives digest emails, but he isn’t getting emails for watched topics or when he is mentioned. My logs (discourse, mailgun) say they are going out.

He has checked “Send me email notifications even when I am active on the site”
He is a gmail user and he checked his junk mail folder. Nothing.
He is using the correct email address (again, he is getting digests)

Can anyone brainstorm a potential solution? I have verified all of this via a google hangout. No one else has reported a problem. Has anyone ever encountered this?

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2

It sounds like it is fixed. He is getting the emails. I think two things happened:

  1. His web browser was always open and he didn’t have “Send me email notifications even when I am active on the site”
  2. I need to reduce the delay in sending the emails from discourse.

I’m sorry for the noise-- I began to panic, it sounds like unnecessarily.

5 Likes
3

Make sure you check your mailgun logs for error and warn log events as well. That is important…

2 Likes