If a user is logged out and tries to follow a link (for example from an email notification) to a page that is restricted (for example, a private message or a closed category), they see a page with the message ‘Oops that page doesn’t exist or is private’. However, this page is lacking a log-in link, so they cannot log in and see the message without navigating separately to the community home to log in.
Our developers have managed to put a log in link on the page (although just a text hyper-link and not particularly prominent) but if you log in, it just takes you to the homepage, not the message you were originally trying to view.
Is this supposed to happen? I would have expected a forum to have a more user-friendly way of dealing with this situation.
Desired behaviour would be:
- Land on the ‘oops’ page but there is a log-in link on the page (ideally the text could also be updated to read: “That page doesn’t exist or is private. You may need to log in to see it.”)
- Log in
- Be redirected to the link they originally clicked on