If a user is logged out and tries to follow a link (for example from an email notification) to a page that is restricted (for example, a private message or a closed category), they see a page with the message ‘Oops that page doesn’t exist or is private’. However, this page is lacking a log-in link, …

I can’t reproduce this problem? Are you on an old version of Discourse? When I click on a PM link in an incognito window, I get both sign up and log in buttons as you can see in the below screenshot… [image]

Oh, that’s interesting, thanks very much for getting back to me. We have only just moved to Discourse, so I think we are on the latest version, but maybe it is something in how we have implemented it. I will pass this on to our developers to have a look at.

Apparently I did not quite describe this correctly and this issue is actually specific to links to private messages. @codinghorror - did you try to replicate it for a private message link?

Not discounting the issue you’re facing Priscilla but I’m not able to reproduce it even when I try with private message links. The login and sign up buttons are always there in the header. Can you please post reproduction steps in [1,2,3] terms to help us narrow the issue down?

It does sound as though it may be something specific to our site, then. The only steps would be: Receive a private message notification by email Click on the link while not already logged in to your account [image]

Does the screen-cap in your post represent everything you see when you visit that page? I ask because the entire Discourse header - which is where the login / signup links are - is missing.

Yes, if you click the link in that specific scenario, you don’t see the header. This is what it looks like normally for a logged out user. We are now looking into whether any of our front end template customisations have caused the problem. [image]

I’ve looked into this issue further on a development version of the site. To add to the information @Priscilla8 ’s provided above: I’ve tried switching to a non-custom theme, and disabling plugins and components, but the header elements are still missing. It looks to me like the page source is missi…

User journey issue from private message notifications

Support

Priscilla8 (Priscilla McClay) December 9, 2019, 2:29pm 8

It does sound as though it may be something specific to our site, then. The only steps would be:

Receive a private message notification by email
Click on the link while not already logged in to your account

Topic		Replies	Views
Users not redirected to original page upon successful login Support	2	207	August 14, 2025
On a private forum, a link to a topic sends them to the home page instead of the topic when they have to log in Feature	5	1094	March 26, 2015
Missing "Log-In" button on error pages Feature	4	799	July 8, 2019
Received Visit Message link in email, but that link 404s with no login button Feature	1	434	June 5, 2019
Private message composition URLs don't work with SSO Bug	2	1374	June 2, 2017

User journey issue from private message notifications

Related topics