User merge never finish

[per1234]

Hi @Julien_Palard.

@Julien_Palard

maybe it’s OK and the merge is successfull

Was the “from” account deleted? If not, the merge process didn’t complete.

I encountered a account merge hanging like this and reported my findings and the solution for the specific cause of the problem I had here:

I'm attempting to merge user accounts

I encountered a problem like this and thought I should share my findings here in case it might help anyone else who experiences it. In my case, the account merge operation hung forever with the “Merge progress” dialog cycling back and forth between the “Changing post ownership…” and “Updating username…” messages. From looking at the staff action logs (/admin/logs/staff_action_logs), I could see that, although the ownership of many posts was transferred immediately after I triggered the merge…

Even if you are able to solve the problem, I do think the lack of communication about the error could be considered a defect (even if one that only affects a very small percentage of users). It is not a very friendly behavior for the admin to have to go hunting through the logs to discover that the process has failed and the merge is never going to finish.