A private tag, right in line with the posts, would solve so many of our problems it is hard to describe. We desperately need a way to share in-line troubleshooting notes directly on threads (for other moderators/staff members - preferably by group) and a way for people to share logs and know they’re private/hidden from other viewers.
This has become such a major ordeal for us that we’ve spent a year trying to figure out a solution for in-thread support staff-support staff comms. This would be an amazing solution for us.
We have a large team so message to a group would be a nuisance, not a help. Especially as we’d like to see that stuff in the future, directly in the thread, without having to cross reference private/group messages.