This guide explains how to set up customized trust level promotion messages for new users, replacing the default Discourse narrative bot welcome process.
Required user level: Administrator
Summary
This guide will show you how to customize the onboarding journey for new users by replacing the default Discourse narrative bot welcome process with personalized trust level promotion messages. Youâll learn how to:
Set up the site contact user
Modify the default discobot settings
Customize system messages for different trust levels
Adjust the timing of the onboarding process
Setting up the site contact user
Navigate to your site settings
Find the âsite contact usernameâ setting
Change it from the default âsystemâ to your preferred username
For example:
After setting the username, customize the user profile with:
A suitable avatar
Full name
Group memberships and flairs
Contact options
Hereâs an example of a customized site contact user:
Why do we need to disable the welcome bot? Just so that users will not receive a message from discobot or is it really required in order for the custom contact to work?
You donât disable the narrative bot with that specific setting. You disable the welcome post being sent by the bot. And yes, thatâs sort of necessary if you donât want to send out welcoming messages twice.
Disabling other bot features is not. If you want the bot to spell out what else it can do, you can always type @discobot display help in a message or post.
Yes, thatâs actually one of the two motivations for this set-up:
not having a bot welcoming new users
not sending out an immediate message that directs users away from your main forum content on signup
I should probably state that in the first post⌠@team, could this be a wiki post?
I think ideally these considerations wouldnât be bundled and you could just pick a user that sends all welcoming/onboarding messages (tl0, tl1, tl2).
Another more ideal solution to welcome tl0 - but not direct them away from the main content - could actually be a âtl0 welcoming bannerâ. Thatâs a bit fiddly to setup as such⌠but could be a good use case for a simple component
Yes, at least Iâm also only aware of doing it that way. You can preview email templates, but there seems to be no backend option to preview system messages.
Hi @nolo , what happens if I disable the lounge? That category isnât available for members in my community, so these 2 texts donât seem to be available for customizing. Does that mean that in my case when a member achieves TL3 he wonât get a welcome message?
I think they were likely removed along with pre-seeding the Lounge category a while back. I think they were the content of the Lounge categoryâs âAboutâ topic.