What is a staged user?

(Kyle Risi) #1

I am struggling to find any resource on what a staged user is, what makes them different from a regular user and how this is beneficial to the community, the admin or the stages user themselves.

What is/are staged users? :confused:

(Maja) #2

You can find more about other user states here:

(Kyle Risi) #3

Hi Maja,

I did read this page, but it didn’t make much sense to me regarding the applications of staged users.

Am I correct in assuming you don’t set up a stage user?

(Bhanu Sharma) #4

A very oversimplified explanation of a staged user:
A user that probably exists in real life but has never registered to your site but has somehow managed to create a topic (usually through the email in option)

The only use case for a staged user that I’m aware of is when someone has an email ID which is set up in discourse to allow topics in email and allowed the creation of a staged user account for any emails that do not have an account associated with discourse.

The benefit it has is that people who want to create a topic but don’t have an account can still send in their topics without going through the process of registering an account and then creating a topic.

Use case 1: anonymous posting from throwaway email (not sure how it’ll work but still)
Use case 2: creating a support email and using discourse to keep track of it (we use it)
Use case 3: Mailing list (again, Not sure)

(Simon Cossar) #5

If the enable staged users and the email in Site Settings are enabled on your forum, staged users are created automatically when they send an email to create a topic on your forum. For details about the email in Site Setting, see: Start a New Topic via Email ✉.

On the meta forum, the Discourse team has enabled incoming emails to be posted a group. When emails are sent to our group’s incoming email address, staged users are created.

The benefit of this is that it allows the whole Discourse team to participate in answering support requests directly from Discourse. This lets us use Discourse tools to manage support requests - we can assign tasks to members of the team, tag messages to allow us to sort them later, search messages with the in:private search filter, communicate privately within messages if we have questions that need to be answered by another team member… It’s a huge improvement over trying to handle communication through an email client.