How to reply to staged user through discourse?

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Hi there!

Some messages arrive on my Discourse through a category email in. When they come from a non registered user, that creates a distant staged user.

Is there a way to have Discourse send back to this user the replies to its message?

Thanks for your help!

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By distant user, do you mean staged user?

If yes, then they get notified on any reply to the topic/post they send an email to. See this guide for details, specifically:

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Yes, you’re right (I’ve edited the title of the topic). I was influenced by the french translation, sorry. OK so I understand it works out of the box! Thanks! I’ve never noticed it because the emails are generally redirected to private categories to avoid annoying most of users with it.

I feel like I have to rethink our strategy… :thinking:

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