zogstrip
February 28, 2016, 8:58am
4
Staged users are user accounts created when an email is received. They only thing they can do is reply to the topic they created with an email. That’s it.
More context available here
Purpose
We would like to set it up so Discourse can act as a private email support portal for a team. In this mode a single email address will be mapped to a category, all incoming mail will create new messages in that category that can be viewed by all the users with permission on the category. Users will be automatically provisioned as emails come in.
Advantages over central email box
Historically we have used a central email box for our team “support” this has proven to have quite a few draw…