作为社区管理员，哪些Discourse功能对您最有价值？

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Hi, I just happened to read today about Discourse’s Timed Topics. What a great feature! This will definitely help with maintaining a consistent content calendar. It is much easier to pre-write posts a few days (or weeks) in advance, have time to sit on them and improve them, and know they are going to go out on at a specified time.

So I thought I’d put it out there: in your role as a community manager, what features of Discourse are most helpful to you - and why?

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Flags! Having a simple queue of things for mods to look through is super handy.

Watching Categories I appreciate how granular the options are for watching categories, so I can just get an alert when there’s a new topic (but not EVERY new reply).

Logs Not super exciting, but very useful and critical in some cases.

Staff Notes Really handy when you’ve got lots of folks having multiple interactions with users.

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I love:

  • Splitting topics. So useful.
  • Permissions framework
    • so good you can allow veterans to edit, whilst blocking newbs but allowing them to read, very useful in some circumstances
    • hide categories from people who aren’t logged in/don’t have an account
  • Wikis
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4

Whispers and staff notes for me.

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5

I like:

Flags: As a community manager, the flagging system is a useful feature, it helps keep trolls out, lets us moderate easily and effectively, and best of all it keeps watching 24/7 and does some of the moderation automatically

Banners/Pinned Topics: Useful for promoting events and changes easily in just a few clicks.

Wikis

Staff Notes/Whispers: Useful for private staff interaction.

Badges Super handy, badges show sense of achievement, so new users can contact them for help in the future.

Logs I find logs very useful and critical as a manager, if there is a problem in the future, I check the logs for any suspected problems.

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Trust Levels are by far the most groundbreaking feature for me.

  • It’s an incredibly elegant deterrent of human-powered spam
  • It makes it more difficult for new well-intentioned users to make a bad first impression just because they’re overly excited (resulting in excessive link sharing, mass posting etc.)
  • Creates an “engagement funnel” similar to the widely used sales funnel, making it very easy for CMs to tailor their outreach strategies to different tiers of users. (May be a creepy comparison to some, but a sales funnel done with good intentions is nothing more than a structured process for answering the question “are we a good fit?”)
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我最喜欢的功能，无论是作为用户还是社区管理员，都是“您的主题与……相似”。

相似主题建议
相似主题建议1443×398 63.8 KB

作为用户，当我搜索问题却未找到确切结果时，这个功能常常能帮我找到答案。

但对于社区管理员而言，这个功能真正“大放异彩”（尽管它大部分时候是隐形的）：我们深知许多用户在发帖前并未进行搜索。通过推荐相似主题，Discourse 不仅大幅减少了重复主题（相比之下，Facebook 群组中充斥着反复提出的相同问题），还经常帮助新用户在不占用他人时间、无需等待回复的情况下找到所需内容。这是一种即时的双赢体验。

这项功能堪称天才之作。感谢 Discourse。我真的很惊讶，像 Vanilla Forums 这样的竞争平台在核心功能中竟然没有这一项。

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是的，这导致用户变得懒惰，不愿进行搜索，因为他们已经习惯了 Facebook 那种情况，只是随意“乱发帖”。

Discourse 的情况要好得多，但我仍然发现自己在应对许多习惯于 Facebook 式互动的用户，因此有时版主必须主动提醒他们。

话虽如此，Discourse 的界面似乎也难以在这方面更进一步。其实提示已经很多了！例如：当鼠标悬停在“新建主题”按钮上时，搜索图标旁是否可以弹出一个跳动的工具提示？！:sweat_smile:

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没错，我今天在之前的回复中还在讨论这个问题：“为什么用户总是反复发布重复的主题？”

这是一个非常棘手的问题，说实话，主要的解决方案是让发布新主题变得更加困难，至少在特定类别中要如此……增加更多的阻力。

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