One of our forum user is getting issue after logging into his account and we have also checked the issue via Impersonate feature, we also faced the same white blank screen, and this happened with him twice, previously the issue was same, then we did an account merge and deleted his previous profile …

Can you or the user try safe-mode to see if it is a theme or plugin issue?

Already tried safe-mode, it seems only this user account is having blank white screen issue, this is 2nd time we see the same issue to this same user, we have checked user activity log, but there is nothing suspicious. [image]

Any idea why this is happening every time with this same user?

[图片] TheBaby5: we have also checked the issue via Impersonate feature, we also faced the same white blank screen Can you do this again and check the browser console for errors?

User account Impersonate with safe mode console errors. [image]

What version of Discourse are you running?

Installed 2.7.0.beta1 ( 477538bf2d ) [image]

it is server RAM issue , if you have any other CMS/app installed on server ,stop them and check if discourse is working fine or not , if it is working fine upgrade to more memory or delete multiple apps to free memory you can memory usage in percentage $ ps -o pid,user,%mem,command ax | sort -b -k…

Whole website is running fine, its just this user having blank white screen issue, the RAM is good 40% in use, it is something else…

Any idea how to solve this? This might happen to other user accounts as well.

用户登录账户后出现白色空白屏幕

产品支持

TheBaby5 (Bug Reporter) 2020 年12 月 4 日 16:05 6

用户账户模拟：安全模式下控制台出现错误。

话题		回复	浏览量
Blank White page throughout the forum Product Support	6	711	2022 年1 月 24 日
Blank Screen for Topic on Mobile Web: TypeError in Admin Console Product Support	9	862	2020 年4 月 25 日
User preferences/dashboard is blank for one user only Product Support	5	1069	2018 年2 月 7 日
Entire site is a blank page after upgrade Product Support	2	617	2023 年9 月 28 日
Login and Logout Errors from Cache Settings Conflict with Cloudflare Product Support cloudflare	31	1030	2025 年1 月 7 日

用户登录账户后出现白色空白屏幕

相关话题