One of our forum user is getting issue after logging into his account and we have also checked the issue via Impersonate feature, we also faced the same white blank screen, and this happened with him twice, previously the issue was same, then we did an account merge and deleted his previous profile …

Already tried safe-mode, it seems only this user account is having blank white screen issue, this is 2nd time we see the same issue to this same user, we have checked user activity log, but there is nothing suspicious. [image]

Any idea why this is happening every time with this same user?

[immagine] TheBaby5: we have also checked the issue via Impersonate feature, we also faced the same white blank screen Can you do this again and check the browser console for errors?

User account Impersonate with safe mode console errors. [image]

What version of Discourse are you running?

Installed 2.7.0.beta1 ( 477538bf2d ) [image]

it is server RAM issue , if you have any other CMS/app installed on server ,stop them and check if discourse is working fine or not , if it is working fine upgrade to more memory or delete multiple apps to free memory you can memory usage in percentage $ ps -o pid,user,%mem,command ax | sort -b -k…

Whole website is running fine, its just this user having blank white screen issue, the RAM is good 40% in use, it is something else…

Any idea how to solve this? This might happen to other user accounts as well.

My next step would be lookin at the server logs, they might provide a clue.

Schermo bianco vuoto dopo che l'utente accede al suo account

Assistenza prodotto

TheBaby5 (Bug Reporter) 5 Dicembre 2020, 3:39pm 8

Installata 2.7.0.beta1 ( 477538bf2d )

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Schermo bianco vuoto dopo che l'utente accede al suo account

Installata 2.7.0.beta1 ( 477538bf2d )

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