Thank you for you reply, below are the logs.
1 Like
The affected user could also press f12 to view the console in their browser, the local error they are getting might be useful to look at.
1 Like
Discourse is not even booting up for that user. That suggests either a network or authentication issue.
Since you see the same error when you impersonate that user, we can rule out network issues.
There’s a couple of CSRF errors in your logs, so that might be a good place to check. Does the user have Facebook or Google accounts linked? You can check if you go to
your.site.com/u/USERNAME/preferences/account
If so, can you unlink those accounts and see if the issue persists?
2 Likes
@codinghorror After Impersonating the user account these are the errors I got in console logs pressing F12
Right after logging into the user account and then logged in as admin and I tried website.com/logs
And this I got.
@Johani I tired unlinking the google linked account, but there has to be atleast 1 account not all can be removed, either I can change the associate email address or add another one as primary and remove previous one, so I have changed the email address manually and tried, but the blank white screen is still there.
2 Likes
Unfortunately, all I can see in there is a bunch of errors from the advertising scripts.
3 Likes