My first tech job was on the customer support desk for a telecommunications software company, where I spent my days answering support tickets and troubleshooting issues over the phone. As I moved through various support roles, I developed skills that would eventually lead me to my current career as a product manager (though when I started out, I had no idea what product management even meant).
This is a companion discussion topic for the original entry at https://blog.discourse.org/2025/10/why-customer-facing-experience-makes-better-pms