Summary
Apecengo asked if suspending a user without adding a custom email message would notify the user of the suspension via email. ondrej and codinghorror confirmed that no email is sent in this case. codinghorror also explained that the system defaults to not sending special notifications to suspended users to avoid negative reactions. Apecengo thanked them for confirming this and expressed relief that a generic email would not be sent.
I’m going to suspend a couple of users for various reasons. They’re long gone from the community and I would like for them to not come back, so I was thinking about suspending them. However, I don’t want them to turn into trolls by sending an email informing them that they’re now suspended.
If I suspend them but not add a custom email message, will they get notified of the suspension via email? I know they can still see that they’re suspended when they try to login.
No it doesn’t send them an email message.
Didn’t you answer your own queston, here? I can confirm: if you opt not to add an email message, no email is sent.
In general I agree with you that it’s better to keep this quiet, because loss aversion has such a powerful negative effect on people – and that’s why the defaults around suspension don’t send special notification to the suspended user.
Thanks for confirming it. I thought that if I didn’t provide a reason, the system would send a generic email (like when you silence and don’t set a message). I’m glad it’s not the case 