"You can't login from that IP address"

Supporto
1

I am getting error while login to my account

You can't login from that IP address.

How to fix it.

697×236 16.2 KB

2

You have blacklisted an IP address, which prevents users from logging in using that IP address – check Admin → Logs → Screened IPs.

image
image1871×683 63.6 KB

Search for the IP or IP range that is being blocked and press the Allow button

3

Thanks, system has blocked this particular IP range automatically!

4

It’s due to spam deletions. If you press “delete and block” or “delete spam” this happens automatically.

5

I was experimenting with my system: I’m admin. I invited myself with another mail and I responded. Now, my admin account is blocked from this IP. So I cannot just unblock it as I only have one admin account in this forum.

6

The /users/admin-login page will work, it will email you a one-use token.

7

That’s neat. Is this documented somewhere? It’s the first I see of it existing.

8

I am having a similar problem logging in using the app on my phone. Logging in using my phone or laptop browser works just fine,

9

Your phone does not have a stable IP, so you will need to disable admin login IP filtering (this is what I would do) or use a VPN on your phone to access the forum.

10

I encountered the same problem.

And My admin account can not log in to it also.

How can I just change it? like form ssh?

11

Fine. I’ve done that. I don’t really know but I got on directly by url:8888 and changed the admin>>logs>> spam ips and changed the restriction.

Now it’s done.

12

I got this error today trying to log in to an admin account with ‘use admin ip whitelist’ disabled, I’ve had this issue before but couldn’t figure out what was wrong. My IP was not on the logs -> screened IPs block list (or in an ip range, which I’m not using).

On v2.2.5 I had a list of blocked IPs from spammers, after looking up more info on these IP addresses (https://whatismyipaddress.com/). It showed that a lot of them are owned by Cloudflare. So it must be due to Cloudflare proxying.

Just a heads up for people using Cloudflare (exluding DNS only mode), this might be causing your issue.

I believe the real IP can be obtained from Cloudflare using CF-Connecting-IP or X-Forwarded-For headers: How does Cloudflare handle HTTP Request headers? – Cloudflare Support

13

Correct, there’s a template you need to add to your YML file if you’re using Cloudflare.

in templates: add:

- templates/cloudflare.template.yml
14

Perfect! Will add it now. Thanks @Stephen, appreciate it! :slight_smile:

15

Grazie, era proprio il mio problema. Per chiarezza, ho dovuto modificare la regola sotto Admin:Logs:Screened IPs.

16

Sembra che sia stato modificato in /u/admin-login e il token monouso non sta aggirando il controllo dell’indirizzo IP. C’è un altro modo per risolvere questo problema? Al momento sono bloccato fuori dal mio forum e sono l’unico amministratore.

17

OK, ce l’ho fatta usando una VPN: qualcuno può dirmi come mai il mio indirizzo IP è stato bloccato, così posso evitare che accada di nuovo?

18

Se viene aggiunto un indirizzo IP filtrato di tipo “Consenti accesso amministratore”, gli amministratori possono accedere solo dagli indirizzi IP elencati come autorizzati per l’accesso amministratore.

19

Ciao, ho un problema come utente. Sto cercando di accedere al forum di Sharetribe: https://www.sharetribe.com/community
Non riesco ad accedere nĂŠ dal telefono, nĂŠ dal computer di lavoro o dal portatile. Appena uso una VPN, tutto funziona.
Ho inviato gli indirizzi IP al team di supporto di Sharetribe; mi hanno risposto che non sono bloccati e non conoscono la causa del problema.

20

La soluzione è pubblicata nel topic, sopra:

Admin → Logs → Screened IPs.

image
image1871×683 63.6 KB

Cerca l’IP che viene bloccato e premi il pulsante Consenti.