So, I have installed Discourse and I am having issues with the email. I‘m using SparkPost and followed this guide. Now I used the troubleshoot guide, and at the part where you‘re supposed to check the discourse logs is where I‘m at right now. I looked at them and found this: [image] Now, I understand this as an email was sent but something is not known or failed? Could someone help me?

Where did you install Discourse? Is DNS working correctly? Can you resolve the mail server address from the server?

I mean can you use PING or NSLOOKUP to resolve the address you entered during discourse-setup for sparkpost? Did you follow the standard install guide? How did you install Discourse onto the server?

[image] Stephen: address you entered during discourse-setup for sparkpost. The STMP address from SparkPost? [image] Stephen: Did you follow the standard install guide? How did you install Discourse onto the server? I did everything like in the guide. I installed it with docker.

The address of the SMTP server, which is a DNS name, not the SMTP address sparkpost is using, which would be in the format user@realm.com

[image] [image] Anything here? (Sorry if this is hard..)

So SSH into your server and do this: ping smtp.sparkpostmail.com Also, if you: cat /var/discourse/containers/app.yml | grep "smtp.sparkpostmail.com" What’s the response? If you don’t get back a line like this: DISCOURSE_SMTP_ADDRESS: smtp.sparkpostmail.com It’s very likely that you typo’d the address during discourse-setup, which would explain why your server can’t resolve it. You can re-run discourse-setup or edit the app.yml to correct it.

[image] Stephen: cat /var/discourse/containers/app.yml | grep "smtp.sparkpostmail.com" [image] [image] Stephen: ping smtp.sparkpostmail.com [image] Since there is no response from this: [image] Stephen: cat /var/discourse/containers/app.yml | grep "smtp.sparkpostmail.com" It means this: [image] Stephen: It’s very likely that you typo’d the address during discourse-setup, which would explain why your server can’t resolve it. You can re-run discourse-setup or edit the app.yml to correct it. Right?

If you’re SSH’d into the Discourse server and Discourse is installed in that path then yes. You can check what’s in that line by doing this: cat /var/discourse/containers/app.yml | grep "DISCOURSE_SMTP_ADDRESS:" It should return something, if it doesn’t then there’s something more fundamental that’s awry with your setup.

Issues troubleshooting email

Product Support Self-hosting

MST2 April 25, 2019, 10:19pm 3

I installed discord on a cloud server.

What exactly do you mean with can you resolve the mail server address from the server?

Topic		Replies	Views
I can't get email to work on a new Discourse installation Self-hosting	5	839	June 12, 2018
Email not working with SparkPost Self-hosting	3	3298	February 15, 2019
Site installed but NO admin email activation Self-hosting	6	842	September 16, 2022
Initial email failure. Job exception: getaddrinfo: Name or service not known Self-hosting	4	4648	June 13, 2017
Using Postfix with Discourse Self-hosting	8	1990	July 14, 2020

Issues troubleshooting email

Related topics