Issues troubleshooting email

Installation
1

So, I have installed Discourse and I am having issues with the email.
I‘m using SparkPost and followed this guide.
Now I used the troubleshoot guide, and at the part where you‘re supposed to check the discourse logs is where I‘m at right now. I looked at them and found this:

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Now, I understand this as an email was sent but something is not known or failed?
Could someone help me?

2

Where did you install Discourse?

Is DNS working correctly? Can you resolve the mail server address from the server?

3

I installed discord on a cloud server.

What exactly do you mean with can you resolve the mail server address from the server?

4

I mean can you use PING or NSLOOKUP to resolve the address you entered during discourse-setup for sparkpost?

Did you follow the standard install guide? How did you install Discourse onto the server?

5

The STMP address from SparkPost?

I did everything like in the guide. I installed it with docker.

6

The address of the SMTP server, which is a DNS name, not the SMTP address sparkpost is using, which would be in the format user@realm.com

7

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Anything here?
(Sorry if this is hard…)

8

So

SSH into your server and do this:

ping smtp.sparkpostmail.com

Also, if you:

cat /var/discourse/containers/app.yml | grep "smtp.sparkpostmail.com"

What’s the response?

If you don’t get back a line like this:

DISCOURSE_SMTP_ADDRESS: smtp.sparkpostmail.com

It’s very likely that you typo’d the address during discourse-setup, which would explain why your server can’t resolve it. You can re-run discourse-setup or edit the app.yml to correct it.

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9

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Since there is no response from this:

It means this:

Right?

10

If you’re SSH’d into the Discourse server and Discourse is installed in that path then yes.

You can check what’s in that line by doing this:

cat /var/discourse/containers/app.yml | grep "DISCOURSE_SMTP_ADDRESS:"

It should return something, if it doesn’t then there’s something more fundamental that’s awry with your setup.

11

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Here we go

12

Oh I see it now, I wrote stmp even though it‘s smtp.

1 Like
13

Yep, so you transposed two characters, which led to an invalid mail server address. DNS resolution failed and gave you the original error.

You can:

  1. re-run discourse-setup if you would prefer a prompt-driven process
  2. edit it by hand using vi or nano
  3. Use this to automatically substitute it for you:

sed -i 's/stmp.sparkpostmail.com/smtp.sparkpostmail.com/g' /var/discourse/containers/app.yml

14

Thanks for your help! I‘ll set it up the correct way now and I‘ll post in here again if it still does not work.

2 Likes
15

Good luck, it should be plain sailing from here, let us know if not.

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