Hello! I help run an education forum in which we have a help group where students can message staff members for specific assignment questions. Recently we’ve been seeing most of the messages in the group get archived, so they don’t show up in the regular group inbox. Despite the “Archive” tooltip s…

[image] reoguy55: For clarification, we think that staff members are archiving the message after viewing/responding, but we would rather keep the message thread open so the other 100+ staff members can still see the thread. This sounds like more of a need to adhere to a process for handling t…

[image] tobiaseigen: Maybe you want a private category instead of group messaging? We considered this, but students shouldn’t be able to see help messages posted by other students (due to these types of posts tending to contain assignment content, which can’t be shared). AFAIK, there’s no way…

I think I’m beginning to understand your use case a little better - it’s not so different from my own. The main difference is that our helpdesk team only has about 5 people in it (goes up and down throughout the year as staff come and go) and otherwise we discourage the use of discourse group messag…

Preventing/Limiting Group Message Archiving

Product Support

tobiaseigen (Tobias Eigen) January 29, 2020, 6:09am 2

Maybe you want a private category instead of group messaging? I find group messaging is best for a helpdesk type scenario, where messages get archived once resolved.

Topic		Replies	Views
Discourse staff messages - user based archives Feature	3	484	September 8, 2021
Archiving posts Product Support	16	1431	April 5, 2018
Suggestion: Hide/show group inbox via user preference or group admin setting UX	19	3416	March 28, 2019
Suggested messages list includes archived messages Feature	8	1778	November 13, 2017
Archiving post should remove item from all notifications Feature	3	926	December 21, 2017

Preventing/Limiting Group Message Archiving

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