Hi,
At first, thank you again for superb software! 
If I understood correctly, it is currently impossible to make user based archives for staff group work? Meaning, if I archive the message in staff group, all other staff members will have it archived as well?
If so, this is quite inconvenient. Is there a way user based archives could be implemented, please?
Hi there – can you explain your use case please? If all staff can see it in the inbox, why would you not want all staff to see it when archived?
An additional interesting change that is landing at the moment is that we have proper new/unread tracking with filters for these messages.
So “per-user” archive is effectively simply dismissing, then you would keep up of interesting things using new and unread filters.
Yes, the use case if very simple - we all may work on different issues reported by users.
An additional interesting change that is landing at the moment is that we have proper new/unread tracking with filters for these messages.
Sam, thanks, this is great!
So “per-user” archive is effectively simply dismissing, then you would keep up of interesting things using new and unread filters.
I must disagree, as per-user archive is about keeping things clear on the main “Latest” tab, because I tag threads that I want to keep and which I am solely working on. The other staff members works on something else.