Hi Sam, thanks for the heads up.
I thought everything was taken care of in the backend and it was just a matter of adding the button in the frontend.
We make heavy use of the whispers feature and, since currently it’s really hard to know who has replied to what, multiple staff members end up replying to the same issue because they don’t realize that someone else had already taken care of it.
Therefore, I will probably put in the time to implement this at some point. I would appreciate it if you could give me a few pointers (which files should I start with) or let me know what the edge cases could be.