Activation email sent after account was deactivated
sok777 reported an issue where an activation reminder email was sent to a user after their account was deactivated by an admin. The user was removed from the forum but still received the email several hours later. sok777 mentioned that the user also received an “email_reject_inactive_user” email a couple of days prior to deactivation.
alex21 suggested using the “Anonymize user” feature instead of deactivating accounts, which would remove the user’s personal data and prevent them from logging in while keeping their posts intact. sok777 initially refrained from anonymizing the user to keep a record of their deletion request, but later considered it a viable solution.
sok777 concluded that using the “Anonymize user” feature is the best approach, and keeping a record of the deletion request through private messages or topics is sufficient.
Hi there,
A few users in my forum wanted to be removed.
So that I messages wouldn’t be deleted from the forum and in private messaging (for example, their message requesting to be removed) I went ahead and deactivated their account and logged them out.
The log in is via SSO and I disabled their log in altogether so they can’t join back in.
However I just had a look at the logs and noticed that an account I deactivated yesterday received an email called “activation_reminder” several hours after being deactivated.
Sending an activation reminder email for users who were deactivated by an admin is obviously wrong behavior.Is there a way to disable those emails since we’re using SSO anyway?
Also, I see that the user has received “email_reject_inactive_user” email too a couple of days prior to that, and only several hours after deactivation.
This isn’t directly answering your problem, but usually, on the forum I moderate, if a user wants to be removed, we use the “Anonymize user” feature available in the admin options of the user. They can’t connect anymore, their personal data is deleted, but their posts remain. Probably better and easier than just deactivating accounts, isn’t it?
Thanks Alex,
I appreciate it - that’s what I ended up doing. My initial refusal to do so was so that I can have a record of the user requesting deletion in the first place. I know you can still see the log of the user, but finding that user once they’ve been anonymized is difficult.