I recently installed this plugin and set everything up, for the most part everything works. Users have rewards from the patreon. Most of the users that already shared their discourse email with their patreon email were instantly given their group. However there was a user and maybe more that has their patreon connected to their discourse account via the preferences and don’t share a discourse email with the patreon account. I even refreshed and synced the data and yet they still don’t have the group. Any reasons why this would be happening?

One of my community members posed a idea that may be plausible that I have not tested yet. He said that: i think i figured out why i wasn’t getting my forum rewards, it’s cause i didn’t renew it, and patroen doesn’t consider you a patron unless you’re constantly subscribed So maybe auto-renew off is the reason?

What’s the point of connecting then? Just for login purposes?

I have the same problem and I have checked and double-checked that emails are the same. Lately I have quite a few users with this problem which I hadn’t earlier. I tried to do a manual sync, but it still doesn’t work. Is there a way to see a log? (I can provide access to my forum / installation where you can check it)

Yeah I had the user make their patreon and discourse email the same, synced up and they still don’t have their rewards

are there any updates on why this would be occurring?

Please any support? This is a pretty breaking bug especially when people pay for rewards..

I’m afraid I’m not very familiar with this plugin. There was an issue recently about email verification. Have these users that aren’t syncing verified their email on the Patreon side of things?

Yes, their email is verified on Patreon.

Hmm. :thinking: Are there any errors in the console when you press "Update Patreon Data & Sync Groups”?

If you mean inspect element console, then no there are no errors occuring.

Patreon syncing by connection

Product Support

itsbhanusharma (Bhanu Sharma) November 25, 2022, 4:39am 2

If patreon email and discourse email are not the same, the integration will not work. They’ll either need to update their email in discourse or in patreon.

Topic		Replies	Views
Patreon does not appear to be syncing on our instance Product Support patreon , hosted-support	1	175	August 23, 2026
Patreon Plugin Not Updating Product Support	20	2945	December 20, 2017
Error while trying to authorize your account with Patreon Feature patreon	2	738	November 12, 2025
Initial Update Patreon Data & Sync Groups doesn’t seem to work Product Support patreon	6	2807	March 21, 2018
Query about Patreon API automation Product Support patreon	4	1096	January 6, 2021

Patreon syncing by connection

Related topics