But this only happens to some people, what could it be?

Is there any way I can find out what this problem is?

You can also manually active the users, allowing them to bypass registration. The issue you are having is most likely an issue with the email servers.

Did you try Troubleshoot email on a new Discourse install ?

It is possible that the initial email is ending up in user’s spam inbox. If you know the email address or username of anyone who is reporting the issue, you can check to see if the activation email has been sent to them from your Admin / Emails / Sent page. The Email Type for the activation email is…

I did receive the activation email after registering a user on my own Discourse site (free trial version). However, clicking the link in this activation email leads to a page with an “oops” message, and no activation button is displayed. But when I use the same email address to register on the offic…

Welcome to Meta :waving_hand: This sometimes happens to me too when I’m testing something in my forum. Usually, the reason is that I was still logged in with another account. And if I’m logged in as user 1, I can’t confirm the email of user 2. Did you use a private window or log out beforehand?

Some people are unable to complete the registration, the activate button does not work or the email does not arrive

Product Support

inj3ct0r (inj3ct0r) September 20, 2023, 5:36pm 4

Hello,
Are u sure the smtp work ?
did u try the mail server ?

Topic		Replies	Views
Activation email sent but account not activated Product Support	6	197	January 22, 2026
Not able to received Activation email after Signup Product Support	3	984	September 30, 2020
First register email not sent Product Support email	6	299	May 19, 2026
Mails not sending to users Self-hosting	7	804	January 6, 2019
Can't Receive Registration Email for New Setup Product Support	0	598	April 11, 2020

Some people are unable to complete the registration, the activate button does not work or the email does not arrive

Related topics