Why is there a welcome message for new TL-1 users but not new TL-0 users? It seems to me that the new TL-0 users are the ones who need a welcome message most.

Hi @MikeNolan ! Just wondering, why do new users start at TL0 OR TL1? On another forum I’m on, TL0 new users get the welcome message (This is the first time xxx has posted, let’s welcome them to the community!) when they make their first post. Unless, you are referring to the one by discobot?

TL-0 is the default level for new users, and I think that’s appropriate for us. It may not be relevant, but all users log in to the discourse site through a Drupal SSO. There’s a “Let’s welcome XXX” message that others (above some trust level) see when a new user posts for the first time or an inactive member posts for the first time in a while, but what I’m looking for is something new users would get or see outlining the rules and procedures of the forum. We have a group that new users have to be added to in order to get full posting privileges and access to any non-public categories. In order to be added, they have to provide their member ID and we have to know their birthdate, because only current members age 16 or older are allowed those privileges. So one of the things the TL-0 users need to know is to add their member ID to their profile. We have birthdates for 98% of members and nearly all new members. (The Drupal SSO doesn’t currently add member IDs to a new user’s profile, and I’m not sure anyone is actively supporting it these days, but it seems to work.)

[image] Mike Nolan: but what I’m looking for is something new users would get or see outlining the rules and procedures of the forum. Could you maybe edit Discobot’s auto message to include that when users sign up? If not, I might have something else that could be modified to work, but it’d need to be hosted somewhere to receive webhook requests for user sign ups.

They don’t sign up directly through discourse as there is a Drupal site with an SSO that get them into the discourse site. But that doesn’t really address my question, which is why there isn’t a TL-0 message sent out to new users, but is one for TL-1.

[image] Mike Nolan: which is why there isn’t a TL-0 message sent out to new users Couldn’t you consider Discobot’s message as the TL0 welcome message? [image] Mike Nolan: They don’t sign up directly through discourse as there is a Drupal site with an SSO that get them into the discourse site. That still triggers a signup event AFAIK, which would still trigger the webhook.

[image] Mike Nolan: but is one for TL-1. But Discobot should message new users, not existing users?

I don’t know what new users see, as my account is an admin set up during conversion and I don’t have a second account to test with.

OK, I’ve set up an automation script to send a PM to new users at TL0. Not sure how I test that it works as expected. Check the logs, I guess. There doesn’t appear to be a script for sending an email to a new user.

Ideally, to check out all of the onboarding experience you’d create a test user every now and again and give it a walkthrough. Is that something you can give a try?

Why is there a welcome message for TL-1 users but not new TL-0 users?

Product Support

JammyDodger June 7, 2024, 4:31am 7

You can create a custom one using the Automation plugin and the Send PMs script with the ‘user added to group’ trigger.

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Why is there a welcome message for TL-1 users but not new TL-0 users?

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