Old forum guy. Been playing with our new Discourse install for a month. I’m in love.
Long story short: I’ve changed some tl0 / tl1 settings to suit our onboarding process. Everything appears to be working great, except new tl1 users are getting the “You are not permitted to view the requested resource” error when attempting to post their introductions in the appropriate forum.
Possibly related? At one point, I renamed tl0 to “wallflowers”, as we’ve locked them down to read-only in a single category. We decided to rename this group back to “New Users”, but I’m still seeing “wallflowers” listed on new users (which then links to the New Users group settings). Searching customized text for “wallflowers” returns nothing. Maybe there’s a cache-thing going on?
This is the onboarding experience we’re working on:
tl0/new user
– read/reply access to “the rules”
– must enter 5 topics and read 5 topics and spend 3 minutes doing so
tl1/onboarding
– gains access to “the lobby”
– must enter 1 topic and create 1 topic (introduction) and spend 5 minutes doing so
Also worth mentioning, I had to give “wallflowers” read/reply access to these categories in order for new/test users to see them, even though the “new users” group already had access. Feels like I’ve been kid-in-a-candy-shop and created a conflict somewhere.
Thank you for your time and consideration. I am just smitten with Discourse and can’t wait to get the rest of my team in and building things out for our beta testers. We’re gonna go good stuff.
I’m digging through the screenshots you’ve shared, and something caught my eye. On page 2, I noticed that you’re listed as an “owner” of trust_level_0. That shouldn’t be possible…the trust level groups are automatic, and thus do not have owners. Does that screenshot show all your groups, or just the first 8?
At the moment, given that the wallflowers (TL0) group has create/reply/see permissions on the Lobby category, all users of the site have full permissions there. I understand that’s not what you’re going for, and is for testing, but that likely means something else is wrong if a TL1 user can’t post there.
Also, note that trust levels are hierarchical - all members of TL4 are also members of TL3, TL2, TL1, and TL0. TL3 members are also members of TL2, TL1, TL0, etc. As such, if you add TL0 (wallflowers) to a category’s security settings, you don’t also have to add TL1, TL2, TL3, and TL4 unless you want them to have different permissions.
The same goes with staff users. The staff group is an automatic group made up of all moderators and admins. As such, if you add the staff group to a category’s security settings, no need to also add admins and moderators.
Can you please confirm the following:
That the groups page screenshot shows all groups, and not just the first 8.
Removing all the other groups solved the issue. My test user was able to post a new topic. Wo0t!
Still, the “owner” mention on “tl0” suggests I’ve indeed made a bit of a mess and should revert things back to stock until I’ve seen things working the way we intended. To provide the remainder of the requested details…
Groups screenshot shows all groups. Correct.
v2.4.0.beta2 +127 “You’re up to date!”
We’re confident Jay at Literate Computing installed everything correctly.
Test user was trying to create a new topic. (And now can, successfully.)
Removing admins, et al., from the category seemed to do the trick. (Cleaned up other categories.)
Something tells me I should go back through and revert any text I’ve customized to make sure I’m working with the right groups. Hopefully that will clear up the owned “tl0” and “wallflowers” label issue.
This was super helpful. Grateful.
EDIT | Curious: Is there a time delay or something for some changes to propagate across the environment or maybe a button I can click to speed that along? I notice (and love) how things will change almost immediately when edited, but am curious why I’ve just reverted all tl-related customizations, they are reflected on the groups view*, but category settings still show the old names.
EDIT2: Clicking on any of the groups above, then backing immediately out appears to change that check or “Private” to “Owner”. Not sure what’s going on there. (And refreshing the page reverts them all back to Member or Private.)
Can you give an example of something that hasn’t updated? TLs and categories aren’t really related so I’m wondering if there is a misunderstanding here.
I might be using the wrong words. If you look at the last two screen shots, that’s what I’m asking about.
Edit a category, click the security tab. Those are groups, right? Even if only automatic, tl-based groups?
I can’t find “wallflowers” or “onboarding” anywhere in custom text or settings. I’ve reverted any changes to trust level names, labels, and/or user titles I’d made.
So if my tl1 is “trust-level-1”, why isn’t it available on that category settings list?
Could it be that I can’t remove it if there’s one user it there with that label? There only other place I’ve seen “wallflower” is on over of my test users.
That looks very much like the delay in updating the User Directory. New users don’t show until one of the scheduled daily routines runs… and presto! They finally show up.
Would that mean automatic promotion from one tl to another wouldn’t happen immediately? (I feel like it’s supposed to happen immediately.)
The issue here has kind of evolved. My new users are now seeing only the one category as planned, but they still don’t appear to be getting tl1 access according to how I’ve configured the rules.
new user signs up, == tl0
– gets access to only one category: the rules
– must enter 5 topics
– must spend 3 minutes reading
user should be promoted to tl1
– gets access to second category: the lobby
– must enter 1 topic
– must post 1 topic
– must spend 5 minutes reading
I invited a test user, who received access to the rules as designed, but even though said user has met the criteria, user remains tl0. Second category (lobby) is configured with trust_level_1 group having create/reply/see permission, but new user does not see this.
If there’s a chron job or something like that taking place overnight, I can dig that, but I need to know if that’s how it’s supposed to work so I can revise our onboarding plans to accommodate.
@TGP
Brian, I copied and pasted below a post from my forum where a couple of new users said they didn’t appear in the User Directory shortly after first signing up. While they did not appear in the “Weekly” listing, they did appear when switched to “Today.” After the routine ran that night, they appeared in the directory in all views.
[ Users not showing up in the User Directory ]
[META]
Since the forum was up less than 24 hours, users were not showing up in any of the User Directory search categories of “Week,” “Month,” “Quarter,” “Year,” or “All Time.” They were only showing up in the “Today” record.
SOLUTION: Wait 24 hours for the daily routine to run automatically. Users should show up after that.
I checked the Support forum and found someone else also had this problem. The solution was to wait 24 hours as there is an update routine that runs every 24 hours.
[Note: While in the original post (solution) I had said “24 hours,” our routine seems to run around 11 PM local time - although I haven’t checked to see the exact time.]
