Hey @Renato_Mendes — thanks for reaching out!
It’s interesting to hear that chat has been a more effective platform than PMs to communicate with your members. Do you think this is due to the nature of the channel itself (e.g., chat is less formal and therefore feels easier for members)? Have you experimented with sending the same message in the PM vs. chat, or only sending the chat? I wonder if the PM followed by the chat is also impacting this, if folks just need multiple reminders to respond.
All that said, you’re made a great point that we could certainly be pursuing greater parity between chat and PMs in Automations. While we don’t have immediate plans to add this functionality, I’m moving this topic to the Contribute > Feature category so we can get more feedback on this request.