I’m an admin for a forum. A user requested their old account to be merged with their new account. The follow is their activity: [Screenshot 2024-12-12 at 12.38.16 PM] When I attempted to merge accounts, the site was stuck on 'merging accounts…". I let it sit for 10 minutes but nothing happened. …

Did it by chance merge and not refresh the UI? Try opening the user that should have been deleted’s admin page in a another tab. I recall this happening to be occasionally when I merged accounts, and reloading showed that the account in question was merged, the page just never redirected to reflect…

That shouldn’t be an issue since you’re merging… Are there any errors in the browser console or relevant ones on /logs?

I encountered a problem like this and thought I should share my findings here in case it might help anyone else who experiences it. In my case, the account merge operation hung forever with the “Merge progress” dialog cycling back and forth between the “Changing post ownership…” and “Updating usern…

Thanks @per1234 for sharing your troubleshooting steps! @Nick_Torres were you able to resolve your issue? I added merge-user tag to help with future triaging. It seems there are some edge cases where merging gets interrupted without a useful error message.

I'm attempting to merge user accounts

Product Support

Nick_Torres (Nick Torres) December 12, 2024, 11:50pm 3

Unfortunately no - both accounts are still active.
I see a disclaimer of ‘users cannot be deleted if they have posts’…this guy has 4k posts created…
Any advise there?

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I'm attempting to merge user accounts

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