The discussion, titled “Speak with the Discourse product team about moderation,” explores user experiences and feedback on Discourse’s moderation tools, particularly the review queue. hugh initiates a poll to gather insights on review queue usage and invites users to share further feedback. Teafh highlights issues with the “It’s Inappropriate” flag, noting it lacks detail and doesn’t contribute to trust level progression, which impacts the utility of custom flags. Jagster criticizes rewarding users solely for flagging, arguing trust levels should reflect understanding of moderation. Overgrow suggests improvements like automated rejection messages and direct PMs to flaggers for clarification, with tobiaseigen recommending the “Discourse Templates” plugin. Overgrow adds that mobile workflows could be enhanced. rahim123 references past feature requests related to spam management and user suspension.
We’re doing some research around how people handle moderation and use the review queue in Discourse, and would love to connect with folks that use it.
To help us get started with our research, could you please fill out the poll below? Note that you can select multiple answers, including opting in to chatting with us further on this subject.
I’ll reach out directly to anyone who’d like to share more feedback about how they use Discourse’s moderation tools. We can chat on a video call or via text in a private message, if you’re more comfortable with that.
On average, how many flags appear in your community’s review queue each week?
Less than 10
10-20
20-50
More than 50
I’m willing to share feedback about the review queue
So users are just hunting higher trust level, and they really don’t care about cleaning up a forum and keeping places tidy In such situation you should not reward them with anything. The idea of higher TL is give more righta to who understand why they are doing what they are doing.
It would be great to hear how others use the interface.
Personally, these two improvements would be really helpful for my workflow.
We also use an Approval Queue for the first few posts by users with trust level 0. For these posts, I usually explain to the user why their post was rejected. It would be super handy to have a tool that automatically sends one of the preset templates along with the rejection. Right now, it’s a bit of a hassle to copy and paste the post, then reject it, and finally search for the user to send a PM explaining why the post was rejected.
Additionally, what I’m missing is a way to quickly start a PM regarding the flag with the flag author, so we can clarify things before taking any further action.
That’s a good practice! You can always select the flagger’s picture from the review queue to see their user card, which then has buttons to start a chat or message with the member.
In such situation you should not reward them with anything. The idea of higher TL is give more righta to who understand why they are doing what they are doing.