WhatsApp and Discourse Challenges

This is a great suggestion and the approach we were taking but now the community or group of association members is scaling beyond the internal team to sometimes keep up with content exchanged in each channel so things are being missed.

Yea we tried the Discourse app and it just seems the culture of our geographies involved is more geared towards WhatsApp.

However the blogpost @HAWK shared hit the nail on the head for sure into the differences.As the Community Manager, it is frustrating to know that some items may be lost or the audience is a bit diffused at times. I have focused more now on creating content that is embedded in discourse behind single-sign on for organization’s services and giving snippets to entice of funnel audience.

2 Likes