What are the best ways to manage an organization that has multiple WhatsApp groups that are active and get them to share the “knowledge products or nuggets” into the discourse based community?
There are multiple channels based on the type of user, their workstream, their rank within the organizations that are part of our community.
We are really trying to reel the valuable information into one place as with scaling making it crazy.
This is a pretty old post, but it’s still relevant and may include some tips which are helpful. Effectively using Discourse together with group chat
I think the approach you take to this may depend a fair bit on the context of your particular organization and the current dynamics (who participates where, where they sit in the org, how much overlap there is between groups, etc)
But one suggestion I have is to consider starting with a more hands on approach:
* this could be a very small number to start – e.g. one or two others – as you start to demonstrate the value of being able to easily create and reference valuable content in Discourse (and discuss it in more detail), look for others to pull into the group to do this alongside you.
By doing this in a more hands on way, with a small group of people who share your goals, you can learn together and then work out what other things to try next.
What about inviting them to install the discourse mobile app? I must test it again in a near future though because the last time I checked it mixed all communities when you want to use the app maybe only for your private communities.
This is a great suggestion and the approach we were taking but now the community or group of association members is scaling beyond the internal team to sometimes keep up with content exchanged in each channel so things are being missed.
Yea we tried the Discourse app and it just seems the culture of our geographies involved is more geared towards WhatsApp.
However the blogpost @HAWK shared hit the nail on the head for sure into the differences.As the Community Manager, it is frustrating to know that some items may be lost or the audience is a bit diffused at times. I have focused more now on creating content that is embedded in discourse behind single-sign on for organization’s services and giving snippets to entice of funnel audience.