It’s a bit hard to say why the cheers value for the user you mentioned doesn’t reflect their contributions without knowing how your plugin is configured.
A few settings might explain the behaviour:
-
Scorable categories setting – This is empty by default, allowing activity in all categories to contribute to cheers. If it’s set, only actions in those categories count. So even if the user contributed significantly site-wide, their cheers might be low if their activity wasn’t in the configured categories.
-
Score value settings – If any score type (e.g., likes given, likes received, posts created) is set to
0, it won’t contribute to the total cheers. -
Leaderboard period filter – When viewing a specific leaderboard, only cheers earned within the selected period are shown. If the user’s contributions fall outside that window, they won’t be reflected. It’s possible the leaderboard in question is using a narrower time range.
