Email reply formatting

Support
1

Using Discourse as a ticket/support system for our company.
Everything was super easy to set up so I applaud all the people that came before in order to pave the way.

The only thing I’m finding a little odd is how carriage returns are being handled when going back and forth between e-mail and the web interface.

I created a new ticket via e-mail like so:

This is a semi-final test to make sure that staged user creation works correctly for tickets.

Thanks,
David

And it showed up as a new topic correctly, looking the same.
I replied using the web interface and typed:

This is a reply to test ticket 7. So far so good.

Thanks,
Support

But the e-mail that was received back to the OP looks like:

This is a reply to test ticket 7. So far so good. Thanks, Support

The next reply, from e-mail client to forum went like so:

This is a reply to the reply to test ticket 7.
Confused yet?

Thanks,
David

Posted as:

This is a reply to the reply to test ticket 7.Confused yet?

Thanks,
David

And the final reply was sent from support staff to “customer” via e-mail. Email formatted like so, (and showed up on the topic the same way):

The only thing confusing me is why the formatting gets messed up?

Thanks,
Support

But again was all one line in the e-mail that the customer received.

I need to fix it so it’s consistently adding line breaks where I need them. Sometimes our replies might be several paragraphs long and we’ll need those breaks for readability.

1 Like
2

Just noticed that bold and italics don’t translate from web to e-mail either.

1 Like
3

Can anyone confirm this is also happening for them?
Is it just something about my specific setup?

I’m trying to move our company over to Discourse for our tickets and away from what we currently use as I really dislike it, but it does at least keep formatting correct.