For the most recent forum post, based purely on “watch” status there should have been c.1300 users emailed. But from the Amazon SES console and from the Discourse /admin/email-logs Sent page there were only c.700 sent. Only c.20 appear on /admin/email-logs/skipped as “Skipped”, the reason in those…

I’ve just had a thought. There’s a setting to stop sending emails after a certain period of not visiting the forum. I bet the missing people are beyond that point. Is there a way to check using Data Explorer ?

[image] Jonathan5: There’s a setting to stop sending emails after a certain period of not visiting the forum. I think that’s just for the activity summaries? (Suppress digest email after days) Or did you have another in mind? A missing 600 seems like a lot of people to have changed their ema…

Yes that’s what I had in mind (hazily). I’ll try to find those things in the database using Data Explorer this evening.

[image] JammyDodger: A missing 600 seems like a lot of people to have changed their email preference to ‘never’, but may be worth a check just in case? About 1100 “always” and 300 “never” (nobody in between!) so we have accounted for half of them already! Thanks.

Checking whether Discourse is sending all the emails it should

Product Support

NateDhaliwal (Nate Dhaliwal) July 4, 2025, 11:29am 2

Are there any in /admin/email/bounced?

Topic		Replies	Views
Weird behaviour for sent emails Product Support	10	992	December 28, 2021
Missing some notification emails? Product Support	6	752	August 30, 2019
Troubleshooting Outgoing Email Site Management explanation	4	3449	February 27, 2024
Wishlist: Tell me when I've crossed the bounce threshold Feature email	3	145	July 11, 2024
Email issue from Discourse in our forum for both login/signup Product Support email	3	232	September 22, 2025

Checking whether Discourse is sending all the emails it should

Related topics