For the most recent forum post, based purely on “watch” status there should have been c.1300 users emailed.
But from the Amazon SES console and from the Discourse /admin/email-logs Sent page there were only c.700 sent.
Only c.20 appear on /admin/email-logs/skipped as “Skipped”, the reason in those cases being “Exceeded bounce_score_threshold”.
What other reason might there be for this discrepancy?
I’ll keep an eye out for future messages to see whether this was a one off.
Are there any in /admin/email/bounced?
Yes, about 20.
I’ve just had a thought. There’s a setting to stop sending emails after a certain period of not visiting the forum. I bet the missing people are beyond that point. Is there a way to check using Data Explorer?
I think that’s just for the activity summaries? (Suppress digest email after days) Or did you have another in mind?
A missing 600 seems like a lot of people to have changed their email preference to ‘never’, but may be worth a check just in case?
Did you check how many had received a notification for it?
Yes that’s what I had in mind (hazily). I’ll try to find those things in the database using Data Explorer this evening.
About 1100 “always” and 300 “never” (nobody in between!) so we have accounted for half of them already! Thanks.