After a lot of testing, we finally rolled out our Discourse support ticketing function. I’ve immediately been smacked in the face with some show stopping issues that I hope can be overcome somehow. We have a category/subcategory called Support/Support Requests Support requests is set to use priva…

Can you describe in more detail how you have set this up? What do you mean by private topics? What do you see when you click on the envelope in the top right corner of posts as in the screenshot? You should be able to see the source email there, including details that will help you with troubleshoo…

[圖片] tobiaseigen: Can you describe in more detail how you have set this up? What do you mean by private topics? [private-topics] I’m afraid all it’s doing is making a local copy of the logo. [edit-info] [edit-raw] I hope I can convince them to just send support requests from their e-m…

What happens when you click on the envelope? Are you an admin of your site? If so you should see a popup like this letting you toggle between raw, text and html versions of the email. [Screenshot 2025-09-19 at 8.21.07 AM]

Yes, attached are screenshots of the only differences between them side by side, and in RAW. And yes, my user is an admin.

[圖片] tknospdr: Yes, attached are screenshots of the only differences between them side by side, and in RAW. I think we misunderstand each other.. did you see my screenshot two posts up? You should be able to see an “Incoming Email” popup like my screenshot. That will let you see the source. I…

[圖片] tknospdr: Is it not possible to move posts from one topic to another if the destination you want is marked as private even if the mover has access to the topic? This text isn’t off topic for this post, I was just restating point 3 from the original post. If you think it would be better a…

[圖片] tknospdr: Yes, when I look at the text in the envelope it’s all there. So why is this happening, and how do I fix it in the future? By default, Discourse tries to hide, for example, signatures and previous messages when you email to a category, as posts to a category are usually public. …

[圖片] tknospdr: This is kind of an important point as for some reason, when one of our clients responds to topics, instead of making a new post, it makes a whole new topic that I cannot merge. Oh, I see you are right it is related after all. In case you didn’t know, when merging messages you c…

[圖片] Moin: I think the settings related to that are Trim incoming emails and Always show trimmed content. I remember something about Incoming email prefer HTML too. But I don’t remember exactly how they interact. Yes, ‘trim incoming’ is checked, and ‘always show trimmed’ isn’t, I wonder… Sho…

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tknospdr (David Muszynski) 2025年九月19日 15:19 3

恐怕它只会本地复制一份徽标。

我希望我能说服他们只通过电子邮件客户端发送支持请求，而不是通过他们的工单系统，但我认为这将是一场艰苦的战斗。

話題		回覆	觀看
Per-category default reply when emailing in Feature	9	2193	2015年十二月15日
Use Discourse as a Private Support/Ticket System Administrators how-to	19	12088	2025年五月11日
Can incoming Discourse email support replace old ticket portals? Support	1	2724	2016年四月30日
Incoming email replies do not share the same topic Support email-in	6	361	2025年十二月9日
Using discourse to manage support emails: receive and reply Support	1	117	2024年八月8日

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