Can incoming Discourse email support replace old ticket portals?

(Mr. Casa) #1

I’m a discourse newbie and this is a feature that will help replace our ageing ticket portal. Are there priorities that cab assigned to topics like in the ticketing systems?

How to Use Discourse as a Private Support/Ticket System
Configuring Reply via Email :e-mail:
(Stefano Costa) #2

Have you looked at this topic:

I don’t think there is a native way of attaching priorities to topics (in your case, tickets) but it could be easily implemented using the official tags feature.