In a support discussion titled ‘Changing automated Personal Message text,’ user Mark07 seeks help modifying the automated welcome message sent to new users, which currently includes a branded account name. putty directs them to edit the system_messages.welcome_user.text_body_template via the site text editor at /admin/customize/site_texts/system_messages.welcome_user.text_body_template?locale=en, noting this applies to the English version. ToddZ adds that the message may originate from a renamed Discobot account using a site text, and suggests checking under Admin > Appearance > Site Texts or via the Automation plugin settings. Mark07 thanks them and begins exploring. Later, Mark07 reports the Automation plugin is disabled and suspects the message comes from site texts, though it doesn’t match exactly. ToddZ suggests searching for a unique phrase from the message in the user’s personal messages to trace its source. JammyDodger recommends using the ‘Only show overridden’ filter on the site texts page to narrow down customizations. Mark07 confirms they found the text, though finds the interface unintuitive, and thanks everyone for their help.
Hi everyone,
Silly question from me, but I haven’t quite worked it out.
I took over from an existing Community Manager and I want to change the automated welcome PM - currently being sent by a brand account (not mine).
How/where do I edit the text included in the automated PM? 
You’ll want to check out the system_messages.welcome_user.text_body_template. You can edit it here:
/admin/customize/site_texts/system_messages.welcome_user.text_body_template?locale=en
(fyi, this is for the english version)
You can customize this and other site texts.
It’s also worth checking if you have the automation plugin installed. If you do, you can see the enabled automations with this url path: /admin/plugins/automation/automation
I was composing a similar message to putty’s – I’ll just add that it’s hard to be sure from your description if this is a welcome message from a renamed Discobot account using a ‘site text’, or from a separate custom automation, which is why there’s a couple of things to check.
These features can also be found via the menu at:
Interesting.
Automation plugin is off/not enabled.
When I look at the site texts, they don’t match the DM’s that members are receiving.
Hm… not sure where else it might be generated. Next thing I’d do is take a distinctive section of that message content and search ‘site texts’ for it.
Just to be clear, it’s a forum PM that shows up in the user’s Messages area, not just an email, right?
Depending how many have been amended, the ‘Only show overridden’ checkbox on the site texts page can be quite useful as well to filter down to any customised ones.
Thanks again all.
I won’t lie, it isn’t the most logical layout in my mind, but I’ve found what i was looking for.
Really appreciate the help, I’m sure i’ll be back again looking for help - thanks for the patience!