Hi Discourse team, All of a sudden on my clients discourse - the admin can get the page to load and navigate whereas other users just get a loading sign. Is there something that admin can do to help? Has anyone encountered this before?

This is every page? only specific pages? does the site work in safe mode ? if they right click and inspect the page, are there errors in the console tab?

This is the homepage. The site was updated last week but the problem only showed up today. So as you navigate to the branded discourse and try to open any page or homepage, it just gives loading symbol and doesn’t load. Whereas if you go in as an admin, it works fine

For normal users, if they Inspect the page, are the errors in the console?

can’t share it atm given owner’s protocols. I can say it had the air theme and after the update there was a notification about changing banner . Also when you go to admin and try to go to all site settings then you get an Oops this page doesn’t exist. [Screenshot 2026-03-07 at 13.14.45]

so does your forum load in safe mode ? [imagen] awesomerobot: does the site work in safe mode ? also, regarding the advanced search banner component, it was deprecated [imagen] Advanced Search Banner This theme component is deprecated and should no longer be used. Its features are now in …

¿Problema con usuarios sin permisos de administrador que no cargan la página?

Soporte del producto

Falco (Falco) 5 Marzo, 2026 00:07 5

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Tema		Respuestas	Vistas
Our Discourse site is not loading - new problem Product Support	12	327	4 Agosto 2025
Forum stuck on the loading home screen Product Support	20	1526	7 Julio 2023
Error: Something went wrong - "Error while processing route: discovery.categories" Product Support	16	1723	5 Octubre 2021
Can not access Discourse - blank page Product Support	7	1780	11 Abril 2022
Entire site is a blank page after upgrade Product Support	2	619	28 Septiembre 2023

¿Problema con usuarios sin permisos de administrador que no cargan la página?

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