Hello, I have members who can’t upload more than one image at once in posts. I thought I had fixed the issue by changing the below settings but it apparently doesn’t work. Please, help. [image]

Hi Lucy, maybe also check the simultaneous uploads setting too? [Screenshot 2026-03-10 at 11.36.35 AM]

yea I cannot reproduce this issue on any instance. are all users affected? or only a certain ones? can you (as admin user) upload multiple images in a post? if not, are you able to in safe mode? are there any errors in the console?

As an admin, I can upload multiple files but this is affecting several new users. That’s fine, I just upgraded them to level 1. Thanks for the help anyway.

[image] lucy.sierracircuits: I can upload multiple files but this is affecting several new users. That’s fine, I just upgraded them to level 1. Look for settings containing “Newuser”. Some are file-related. :slight_smile: /admin/site_settings/category/all_results?filter=Newuser

I have some users currently experiencing this issue as well. They report it is happening on Android 15 and Android 16. I’m unable to reproduce it as I do not have an Android. :pensive_face:

i tested a brand new user with the following settings and was not able to repro the issue. if i changed them, it would affect how many images or files i could upload as expected. the defaults are 1 and 0. [Screenshot 2026-03-12 at 2.09.00 PM] defaults: [Screenshot 2026-03-12 at 2.08.46 PM] however, i cannot test android since i don’t own an android device. but posting multiple image files seems to work as expected for me on my Macbook and Linux desktops, and iPhone 15 pro mobile viewport.

[image] lucy.sierracircuits: I have members who can’t upload more than one image at once in posts Are they prevented from uploading files, or from posting their message containing uploads? Do you know what message Discourse show? If this is “An error occurred: Sorry, new users can only put one embedded media item in a post.”, then the related setting is Newuser max embedded media.

Here is what my users have reported, if anyone is curious. I wish I could reproduce it. [image] Photo upload issues (Android 15 & 16) Site Feedback I can only upload one image to a post…if I am lucky on my Android phone. No problems with multiple photos on my laptop. Sometimes I can’t upload at all. I get the file name and Processing upload twirly symbol, but it never uploads. And it is one... Reading time: 2 mins 🕑 Likes: 25 ❤

Not sure. But the newuser max attachments was already at 10 and I just updated the newuser max embedded media to q0 as well.

Attachment Issues

Product Support

Lilly (Lillian ) March 10, 2026, 6:38pm 2

Hi Lucy, maybe also check the simultaneous uploads setting too?

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Attachment Issues

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