Zendesk API tokens will be deactivated permanently on April 30, 2027. Is there any update on the use of OAuth tokens?

@Vishal_Ahir Thank you for your patience! Support for authenticating to the Zendesk API using an OAuth token has been added in FEATURE: Support OAuth authentication in Zendesk plugin (#42998) · discourse/discourse@baff45f · GitHub. I’ve updated our Zendesk plugin guide with instructions on how to configure an OAuth client in Zendesk.

since OP didn’t provide any links or references, here is some documentation that may be of interest: Note: Zendesk is removing API tokens as an authentication method. Starting July 28, 2026, tokens unused for 30 days will be automatically deleted. By April 30, 2027, all API tokens will stop working. You must migrate your integrations to OAuth access tokens before the final deadline. This change only affects APIs that currently use API tokens including the Ticketing, Help Center, and Voice APIs. It does not apply to other Zendesk products. Migrating from API tokens to OAuth access tokens Developer documentation for products at Zendesk Using OAuth to authenticate API requests Developer documentation for products at Zendesk the plugin will probably need some work: [imagem] Discourse Zendesk Plugin discourse2 Summary Create Zendesk tickets from Discourse topics. open_book Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. warning As Zendesk will permanently deactivate API-token authentication on April 30, 2027, existing installations need to migrate to authentication via OAuth. Features Create Zendesk tickets This plugin allows you to create Zendesk tickets from Discourse topics. This can be done either…

Thanks for the heads up — we’ll take a look at this and how it will impact the ZenDesk plugin, and then I will follow up here with details on what’s next.

Os tokens de API do Zendesk serão desativados permanentemente em 30 de abril de 2027

Suporte ao Produto

lindsey (Lindsey Fogle) Agosto 7, 2026, 2:46pm 6

Obrigado pelo aviso — vamos analisar isso e como isso afetará o plugin do ZenDesk, e então retornarei aqui com detalhes sobre o que vem a seguir.

Tópico		Respostas	Visualizações
Discourse Zendesk Plugin official , zendesk , included-in-core	14	23158	10 de Novembro de 2026
Zendesk Integrations Product Support	18	3182	15 de Setembro de 2018
Enabling Zendesk two-way synchronization Integrations zendesk , how-to , platforms	10	2893	26 de Dezembro de 2024
Regarding Zendesk Integration and Two-Way Synchronization with Legacy Discourse Product Support zendesk	1	99	9 de Setembro de 2026
Integration Discourse <> JIRA/Zendesk Product Support	6	3803	10 de Fevereiro de 2020

Os tokens de API do Zendesk serão desativados permanentemente em 30 de abril de 2027

Tópicos relacionados