ADUG_Admin asked if a shut-down free Discourse group could be reactivated after missing email reminders due to spam filtering. NateDhaliwal suggested contacting support but noted that recovery might not be possible. dax confirmed that the site could not be restored as no backup existed, advising the user to start anew. The admin emphasized that free sites are automatically decommissioned if inactive and cannot be recovered once this happens. To prevent future issues, dax recommended marking Discourse emails as “not spam” and provided a link to Email delivery issues: email marked as Spam for further guidance on ensuring email delivery.
Tried searching for this in the FAQ, couldnt find the relevant thread.
I created a User Group and for a few weeks, couldnt start work on it. The Emails were sent to Spam and missed the reminders.
Can I reactivate the Group that has been shut down?
This is a bit urgent.
Regards
A free Discourse site? I think you might have to email team@discourse.org, but it might not be recoverable.
Unfortunately we no longer have a backup of the previous site, so we’re unable to reactivate it. I can see you’ve already created a new site, though.
Please keep in mind that Free sites need to remain active to avoid being automatically decommissioned. Once a free site has been decommissioned, it can’t be restored, and you’ll need to start again from scratch.
To avoid missing future reminders, please mark our emails as “not spam” and see Email delivery issues: email marked as Spam