Outstanding support from the team at Discourse.com


(Peter Button) #1

Back in April last year I started a Discourse community for a client. We chose to use Discourse.org for hosting.

Things started well with the community, but for a number of reasons momentum was lost. I contacted the support team at Discourse and let them know what was happening. It was always possible that momentum might be re-established, but I was insufficiently confident and I eventually had to stop our subscription payments.

In the last couple of days circumstances have changed. It’s not certain that everything will now continue but it was sufficiently likely that I contacted @neil and @codinghorror to ask what might be possible. Was I facing the need to start again from scratch or might it be possible to recover the previous work?

They located their backup and had the site up and running in a little over 24 hours.

I’m hugely impressed. Thanks very much indeed.