How can I test if customers are receiving email notifications when they participate in a thread or are mentioned? Are there specific settings I need to check or configure to ensure this is working correctly?

When you change the default of a preference, such as default email level, you can choose whether this should also apply to existing users, but when a user has changed it themselves, their choice is not overwritten. Example: The default email level is “only when away”. User1 changes it to “never”. …

I think you may be able to go to Admin > Email > Settings, input an email address and send a test email.

I think the place I’d start would be checking the email logs for sent and skipped, as well as particular users’ email preferences.

Is it possible to set all users’ preferences at once from the admin panel, or is there another method to do this?

Thankyou so much everyone. :slight_smile:

Test des notifications par email pour la participation à un sujet et les mentions

Soutien

JammyDodger Août 9, 2024, 8:21 3

Je pense que le point de départ serait de vérifier les journaux d’e-mails pour les envois et les sauts, ainsi que les préférences d’e-mails des utilisateurs particuliers.

Sujet		Réponses	Vues
E-mail notifications when members are mentioned Support	7	1000	Juin 30, 2021
Not receiving emails when mentioned or when someone replies to a topic I created Support notifications , email	14	6844	Février 10, 2022
User Email preferences being overriden Support	21	2588	Juillet 29, 2022
Notification emails not being sent for Chat as per user preference Bug chat	27	1554	Juillet 4, 2023
Send Watching email notifications based on ‘post read’ not ‘site seen’ Feature notifications , email	5	593	Octobre 1, 2023

Test des notifications par email pour la participation à un sujet et les mentions

Sujets connexes